Revised for Digital Services Compliance
At Chinexboost, we value your satisfaction. Because we provide digital services (social media boosting), our refund process is designed to be fair while accounting for the nature of non-tangible goods.
Since we offer non-tangible, irrevocable goods, we generally do not issue refunds once the order is "Completed" and the service has been delivered. However, you are eligible for a refund under the following conditions:
Non-delivery of Service: If we fail to begin delivery of your service within 72 hours of your purchase.
Incomplete Service: If the final delivery is significantly less than the quantity ordered (and a "refill" is not possible).
Duplicate Payment: If you were charged twice for the same order due to a technical error.
Orders that have already been fully delivered.
"Drop" in followers/likes that occurs after the "Refill Guarantee" period has expired.
Orders where the customer provided the wrong link or set their profile to "Private."
To request a refund, please follow these steps:
Contact Support: Email [support@chinexboost.com] or message us via WhatsApp at [+2348100167556].
Provide Details: Include your Order ID and a screenshot of the issue.
Review: Our team will review your claim within 24–48 hours.
Payment: Approved refunds will be processed back to your original payment method (Flutterwave) within 5–10 business days, depending on your bank.
If you experience a "drop" in the service provided within our guaranteed period (e.g., 10 days), we offer a free Refill rather than a monetary refund. Please contact support to initiate a refill.
For any questions regarding your orders or this policy, contact us at:
Email: [support@chinexboost.com]
Phone/WhatsApp: [+2348100167556]
Website: www.chinexboost.com
